Contact Tamipo: Support for Videos, Billing and Photos

Get help

Use the support button in the bottom-right corner of any page. It opens a ticket form: sign in, describe the problem and attach a screenshot if you like. We keep every ticket and answer it inside the ticket, where you can read our reply under Settings > Tickets, so nothing gets lost. It is the fastest way to reach us.

You can also email us at contact@tamipo.com.

What to include

• The email address you signed in with.
• For a billing question: the order or transaction number and the date.
• For a failed video: roughly when you made it. Credits for failed videos return automatically, but we can check.
• To delete your photo or your account data: say so, and we will remove it.

Response time

We reply as soon as we can, usually within 1 to 2 business days.

Problem with a charge?

Please contact us before you open a dispute with your bank or card issuer. We can usually fix a wrong or double charge, or credits that did not arrive, faster than a dispute can. Send the email address on your account and the order or transaction number. See the refund policy for what we refund.